ADVISORY

Please be informed that beginning April 1, 2015, cash card accounts regardless of card balance and have no financial activities for twelve (12) consecutive months will be subjected to an inactivity fee which is currently imposed on cash card accounts with balances below PhP100.

Hereunder are the fees which shall be deducted on the 13th month immediately following the inactivity period:

Cash Card Type
Inactivity Fees (PhP)
All-Day Access Cash Card
50.00
Co-Branded Cash Card
50.00
Personal Loan Cash Card
50.00
Leg / Link Cash Card
100.00

In order to avoid being charged, we encourage you to keep your card in active status by using it at any ATM, make purchases online or via POS in any BancNet and Visa accredited merchants, among others.

For inquiries and clarifications, please ask our branch personnel or contact our Customer Care Hotline at +63 (2) 840-1234; 1800 (10) 840-1234 (Domestic Toll-Free) or email at customercare@ctbcbank.com.ph.