Scheduled BCP Exercise


Please be informed that we will conduct scheduled Business Continuity Plan (BCP) simulation exercise, resulting in the temporary unavailability of the following services during these dates:

SCHEDULE AFFECTED SERVICES
November 17 & 24, 2025
(Monday)

6:00 AM to 2:00 PM
  • CTBC Bank ATMs
  • Use of CTBC Bank Visa Debit / Cash Cards in all ATMs, Point-of-Sale, and Visa Online transactions
  • NetBanking (Retail and Corporate)
  • InstaPay (receiving)
  • BIR eFPS and eGov (SSS, PhilHealth, Pag-IBIG)
  • BancNet Inter-bank Fund Transfer

We recommend that you plan your banking activities ahead of time to avoid any inconvenience.

Thank you for your understanding and cooperation.

For any queries, contact your branch or account or our Customer Care Unit:
8840-1234 (Metro Manila)
1-800-10-8401234 (Toll-Free from other provinces through PLDT) [email protected]