Advisory on CTBC Bank Debit Classic Cardholders

Please be informed that the Bank is conducting validation activities on certain batches of EMV Debit Classic Cards requested from September 30 to October 15, 2026.

As a precautionary measure, the release of new and replacement cards from the affected batches is temporarily on hold. Clients who have already received affected cards will be notified of the necessary replacement arrangements. Replacement cards will be provided free of charge.

Please be assured that this matter is not related to fraud or unauthorized access to your account.

While awaiting your new or replacement card, you may continue to perform over-the-counter transactions at our branches and use NetBanking for available transactions.

We apologize for any inconvenience and thank you for your patience and understanding.

For any queries, contact your branch or account or our Customer Care Unit:
8840-1234 (Metro Manila)
1-800-10-8401234 (Toll-Free from other provinces through PLDT) [email protected]