Important Updates To The Terms And Conditions
Governing Deposit Accounts Effective January 1, 2027

As part of CTBC Bank (Philippines) Corp.’s commitment to helping protect your accounts and providing a secure banking experience, we have updated our Terms and Conditions Governing Deposit Accounts to incorporate provisions in compliance with Republic Act No. 12010 (Anti-Financial Account Scamming Act or AFASA). The revised Terms and Conditions will take effect on January 1, 2027.

Please find the amended provisions below:

• Holding and Lifting of Disputed Amounts: The CLIENT understands and agrees that pursuant to BSP Circular No. 1215, the BANK may hold, or lift, any disputed amount in the CLIENT’s account or deposit without prior notification, pending investigation. The CLIENT acknowledges that such action is necessary to protect the integrity of financial transactions and to comply with applicable laws and regulations. For any disputed transaction, the CLIENT understands and agrees that the BANK or its Directors, Trustees, or any of its Officers and Employees is not accountable for administrative, criminal or civil liability for holding funds or CLIENT’s account covered by Republic Act No. 12010, also known as the Anti-Financial Account Scamming Act (“AFASA”). The CLIENT further understands and agrees that the BANK may freeze or hold any amount subject to any lawful order of the court or regulatory agency, or pursuant to applicable laws and regulations.
• Information Sharing with Authorities: The CLIENT understands and agrees that in the event of Anti-Financial Account Scamming Act (AFASA) related disputes or complaints, the Bank Secrecy and Data Privacy Laws shall be deemed inapplicable with respect to account information sharing with competent authorities. The CLIENT expressly authorizes the BANK to disclose account information to regulatory bodies, the Cybercrime Investigation and Coordinating Center (CICC), and other law enforcement agencies, and further authorizes the Bangko Sentral ng Pilipinas (BSP) and the Consumer Account Protection Office (CAPO) to inquire into and investigate financial accounts, pursuant to BSP Circular 1214.
• Malicious Reporting of Disputed Transactions: The CLIENT understands and agrees that any person who, with malice or in bad faith, reports or files completely unwarranted or false information that results in the temporary holding of funds shall be liable under Section 11, in relation to Section 16(e), of the AFASA Law, and to related BSP regulations, as well as implementing rules.

We encourage you to review the updated Terms and Conditions Governing Deposit Accounts available on our corporate website at www.ctbcbank.com.ph. If you have any questions or need further assistance, please feel free to contact your maintaining branch or reach out to our Customer Care Unit at [email protected].

Thank you.

For any queries, contact your branch or account or our Customer Care Unit:
8840-1234 (Metro Manila)
1-800-10-8401234 (Toll-Free from other provinces through PLDT) [email protected]