Reactivate the Biometric Login Feature in your
Retail NetBanking Account

Following our recent system maintenance activity, the biometric login feature for some Retail NetBanking users may have been disabled. As a result, you may need to reactivate the feature to continue using biometric login when accessing your account through the CTBC Bank PH Mobile App.

To reactivate the biometric login feature, please follow these steps:

• 1. If the Biometrics Login Unsuccessful message is displayed, click OK.
• 2. Go to the Retail NetBanking Login page and enter your User ID and Login Password.
• 3. Open your Microsoft Authenticator app. Under CTBC RIB, a 6-digit Time-Based One-Time     Password (TOTP) will be generated.
• 4. Go back to the CTBC Bank PH Mobile App and enter the 6-digit TOTP.
• 5. Once your login is successful, the Enable your biometrics for faster login? message will be     displayed. Click Yes.
• 6. The Biometrics Enabled prompt will be displayed. You may now access your Retail NetBanking     account using the biometric login feature.

Should you have any queries or require further assistance, please contact your branch of account or our Customer Care Unit at 8840-1234 (Metro Manila) or 1-800-10-8401234 (Toll-Free from other provinces through PLDT).

For any queries, contact your branch or account or our Customer Care Unit:
8840-1234 (Metro Manila)
1-800-10-8401234 (Toll-Free from other provinces through PLDT) [email protected]