Update on CTBC Bank Debit Classic Cards

Please be informed that the issue affecting certain batches of EMV Debit Classic Cards requested from September 30 to October 14, 2026, has been resolved.

The Bank has resumed the issuance of new and replacement Debit Classic Cards. Clients who have received affected cards will be contacted by the Bank regarding the replacement process. Replacement cards will be provided free of charge.

Affected cardholders are advised to follow the instructions provided by their branch, including surrendering their current cards when claiming their replacements, as applicable.

While awaiting your replacement card, you may continue to perform over-the-counter transactions at our branches and use NetBanking for available transactions.

We apologize for any inconvenience this may cause and thank you for your patience and continued support.

For any queries, contact your branch or account or our Customer Care Unit:
8840-1234 (Metro Manila)
1-800-10-8401234 (Toll-Free from other provinces through PLDT) [email protected]