Updates to CTBC Bank’s NetBanking Terms and Conditions Now Available

We are pleased to inform you that updates to the Terms and Conditions of our Retail and Corporate NetBanking services are now available, in compliance with Republic Act No. 12010, also known as the “Anti-Financial Account Scamming Act (AFASA)”.

Below are the key changes:

Additional clause of AFASA Compliance and Account Security which outlines
mandated safeguards, including:
- ✓ Availability of new authentication method for login and transaction initiation
- ✓ Ability to set and manage transaction limits
- ✓ Options to lock users, accounts and balances
- ✓ Implementation of a transaction pause period for key user account changes

Provisions on dispute handling, information sharing with authorities, malicious reporting in
compliance with AFASA, and the removal of Retail NetBanking access for clients with Joint
“AND” account/s

You may view the full updated Terms and Conditions through the following channels:

Retail NetBanking:
https://retail.ctbcnetbanking.com.ph or CTBC Bank PH Mobile App

Corporate NetBanking:
https://corporate.ctbcnetbanking.com.ph

Thank you for your continued trust and support.

For any queries, contact your branch or account or our Customer Care Unit:
8840-1234 (Metro Manila)
1-800-10-8401234 (Toll-Free from other provinces through PLDT) [email protected]