Updates on CTBC's Banking Services Schedule


Please be informed that beginning December 1, 2020, all our branches will revert to its normal banking hours from 9:00 AM to 4:00 PM, Monday to Friday.

In connection with this, the Bank will be observing these cut-off timelines for the following transactions:

SERVICE / TRANSACTION
FROM
TO
Nationwide Check Clearing
12:30 PM
3:30 PM
RTGS, PESONet
12:00 NN
2:00 PM
Telegraphic Transfers
BOC Remittance
PDDTS
2:00 PM
11:00 AM
Personal Loan Booking Release
2:30 PM
4:00 PM

Should you have any queries or require assistance, please contact your Branch Officer or our Customer Care Department, Monday to Sunday, from 6:00 AM to 9:00 PM at 8840-1234 (Metro Manila); 1-800-10-8401234 (Toll-free from other provinces through PLDT). You may also email us at customercare@ctbcbank.com.ph. For card-related concerns after 9:00 PM, you may call 0932-5328915 (Sun).

Thank you and stay safe and well.