CTBC Bank's System Downtime Schedule


In view of the Bank’s scheduled system maintenance, the following services will be temporarily unavailable for the duration mentioned below:

SCHEDULE
AFFECTED SERVICES
April 26 & 27, 2022
(Tuesday & Wednesday)
9:00 PM to 3:00 AM
  • Use of CTBC Bank Visa Debit and Cash Cards in all ATMs
  • Use of other banks' ATM / Debit / Cash Cards in CTBC Bank ATMs
  • BancNet Online
  • Point-of-Sale
  • Bills Payment via NetBanking
  • Inter-bank Fund Transfer via Netbanking
  • BIR eFPS
  • eGov (SSS, PhilHealth, Pag-IBIG)
  • National Single Window (NSW)

Should you have any queries, you may contact our Customer Care Unit from 6:00 AM to 9:00 PM at 8840-1234 (Metro Manila); 1-800-10-8401234 (Toll-Free from other provinces through PLDT); [email protected]. For card-related concerns after 9:00 PM, you may call 0932-5328915 (Smart).

Thank you.