ADVISORY

 

In view of the Bank's full migration to the EMV chip card technology, we will be implementing the following measures effective June 25, 2018:

• All CTBC Bank issued magstripe/non-EMV cards will be deactivated.
• Since all payment cards (e.g. ATM/Debit Card and Prepaid/Cash Card) should now be EMV chip compliant, CTBC Bank cardholders who were not able to have their magstripe card/s replaced should contact either their Business Center of Account or our 24/7 Customer Care Hotline at 840-1234 (Metro Manila) or 1 800 10 840- 1234 (toll-free from other provinces through PLDT) IMMEDIATELY.
  To claim your new CTBC Bank EMV cards, please bring the following:
  • Existing/Old CTBC Bank magstripe card
  • One (1) government-issued ID with photo and signature
    *You may also take this opportunity to update your personal information/records and/or signature specimen on file with us.

However, for CTBC Bank Debit/Cash cardholders whose cards were issued by our Co-branded partners or are under Payroll Accounts, please coordinate with the company's authorized representative/s for card replacement.

Should you have any concerns, please do not hesitate to contact your Business Center of Account or our 24/7 Customer Care Hotline at 840 1234 (Metro Manila); 1 800 10 840 1234 (toll-free from other provinces through PLDT); or [email protected].