Update on Online Fund Transfer Fees


Starting April 1, 2021, the Bank will be charging a minimal transaction fee of PhP15.00 for online fund transfers coursed through InstaPay using our NetBanking facility. Meanwhile, PESONet will continue to be free of charge until December 31, 2021.

Should you have queries or require assistance, please do not hesitate to contact our Customer Care Department, Monday to Sunday, from 6:00 AM to 9:00 PM at 8840-1234 (Metro Manila); 1800-10-8401234 (toll-free from other provinces through PLDT). You may also email us at customercare@ctbcbank.com.ph. For card-related concerns after 9:00 PM, you may call 0932-5328915 (Sun).