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Security Statement

This Internet Banking System (NetBanking) brings together a combination of industry-approved security technologies to protect online data for the Bank and for you, our customer. It features password controlled system entry with an additional layer of security controls to establish secure authentication and authorization. It is configured with a digital certificate issued by the Certificate Authority (CA), secure and encrypted communication channel while using the NetBanking.

Secure Access and Verifying User Authenticity

To begin a session with the Bank's NetBanking, the user must key in a Login ID and a password, and if required, enter a randomly generated code available in the login page, as needed during the authentication and authorization process. The NetBanking uses a "3 strikes and you're out" lock-out mechanism to deter users from repeated login attempts using an invalid and incorrect login credentials. The NetBanking locks out the user after 3 unsuccessful login attempts. To login and get access to NetBanking, a phone call to the Bank is needed and request to enable the login ID but only upon successful identity validation by the Bank. Upon successful login authentication and authorization, a secure and encrypted communication channel shall be established, and ready for online banking transactions.

Secure Data Transfer

Once a secured and encrypted session communication channel is established, the connection of the client's browser to the Bank's NetBanking server are in a secured environment using a digital certificate. The data being transmitted within this session are encrypted and makes it difficult for an unauthorized individual to view information traveling between client's computer browser and the Bank's NetBanking. This gives a guarantee for secure online banking transactions for its clients.

Router and Firewall

Requests must filter through a router and firewall before they are permitted to reach the server. A router, a piece of hardware, works in conjunction with the firewall, a piece of software, to block and direct traffic coming to the server. The configuration begins by disallowing ALL traffic and then opens holes only when necessary to process acceptable data requests, such as retrieving web pages or sending customer requests to the bank.

Using the above technologies, your NetBanking transactions are secure.

For your added protection, please ensure that:

  • When you open our website, the web address is correct to avoid phishing which is basically another site pretending to be our site with the intention of gathering sensitive information.
  • Your password is secure. Make sure you use a password that is easy to remember but difficult to guess, change your password regularly and if you feel that it has been compromised. Do not disclose your password to anyone.
  • Your PC is secure. Use a personal firewall if possible and make sure that you apply the recent security patches for your operating system. Install anti-virus and anti-spyware in your PC, and keep their signatures updated.
  • Do not use a public PC for sensitive transactions. In case the need to do so arises, make sure that you clear the internet history and cache after you use it. Close the browser after.