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Home > Consumer Assistancce Management System
Consumer Assistance Management System
AVAILABLE CHANNELS
| CHANNEL | CONTACT DETAILS |
|---|---|
| Customer Care Unit | +63 (2) 8840-1234 (Metro Manila) 1-800-10-88401234 (Toll-Free from other provinces through PLDT) IAC + 63 + 2 + 8840-1234 (For International Call) |
| Customer Care Unit Email | [email protected] |
| Facebook Page | https://www.facebook.com/ctbcbank.ph |
| CTBC Bank Branches | Click Locations. |
| Bangko Sentral ng Pilipinas (BSP) |
Webchat: https://www.bsp.gov.ph/ Facebook Messenger: @BangkoSentralngPilipinasSMS: 21582277 (for Globe subscriber only; regular rates may apply) Email: [email protected] You may also contact the Consumer Protection and Market Conduct Office (CPMCO): Email: [email protected] Direct Line: (02) 5306-2584 | (02) 8708-7087Trunkline: (02) 8811-1277 loc. 2584 Facsimile: (02) 8708-7088 |
| Securities and Exchange Commission (SEC) |
Market and Securities Regulation Division (+63) 2 8818-8178 Note: For Treasury product-related concerns only |
CONSUMER ASSISTANCE PROCESS FLOW
Please be guided on our standard process for handling customer concerns.
Processing time dependends on the type of concern.
Client will be asked to provide the following:
1. Full Name and Address
2. Contact Details
3. Nature of Concern
4. Relevant Details
ACKNOWLEDGE AND LOG THE CONCERN
Record the concern through the Bank's centralized logging tool to generate a reference number.
PROVIDE REFERENCE NUMBER AND TURNAROUND TIME
Reference number and turnaround time will be provided to the client.
CASE REVIEW & INVESTIGATION
Incident / concern will be evaluated or will be endorsed to the appropriate resolving unit (if needed) for investigation/resolution. Progress of the case/concern will be monitored.
PROVIDE FEEDBACK TO THE CLIENT BASED ON THE ESTABLISHED TURNAROUND TIME.
The client send/report his/her concerns through any of the following channels:
CTBC Bank Customer Care Unit
+63 (2) 8840-1234 (Metro Manila)
1-800-10-8401234 (Toll-Free from other provinces through PLDT)
IAC + 63 + 2 + 8840-1234 (for International Call)
[email protected]
Facebook Page
https://www.facebook.com/ctbcbank.ph
CTBC Bank Branches: click Locations.
1-800-10-8401234 (Toll-Free from other provinces through PLDT)
IAC + 63 + 2 + 8840-1234 (for International Call)
[email protected]
Facebook Page
https://www.facebook.com/ctbcbank.ph
CTBC Bank Branches: click Locations.
Bangko Sentral ng Pilipinas (BSP)
Webchat: https://www.bsp.gov.ph/Facebook Messenger: @BangkoSentralngPilipinas
SMS: 21582277 (for Globe subscriber only; regular rates may apply)
Email: [email protected]
You may also contact the Consumer Protection and Market Conduct Office (CPMCO):
Email: [email protected]
Direct Line: (02) 5306-2584 | (02) 8708-7087
Trunkline: (02) 8811-1277 loc. 2584
Facsimile: (02) 8708-7088
Securities and Exchange Commission (SEC)
Market and Securities Regulation Division(+63) 2 8818-8178
Note: For Treasury product-related concerns only
In order for the Bank to process your concerns, please provide the following:
a. Customer's name and address
b. Contact details (email and mobile / landline) and the best time to contact you
c. Description/Nature of your concern
d. Relevant details
e. Document/s to support the concern
a. Customer's name and address
b. Contact details (email and mobile / landline) and the best time to contact you
c. Description/Nature of your concern
d. Relevant details
e. Document/s to support the concern
Data Privacy Consent:
By reporting your concern and sharing your information through these channels, you agree and allow CTBC Bank (Philippines) Corp. to process your personal data in accordance to our Data Privacy Policy in compliance with the
Data Privacy Act of 2012.
By reporting your concern and sharing your information through these channels, you agree and allow CTBC Bank (Philippines) Corp. to process your personal data in accordance to our Data Privacy Policy in compliance with the
Data Privacy Act of 2012.
1. Acknowledge and log the concern through the Bank's logging tool to generate a reference number.
2. Provide the client a reference number and turnaround time.
3. Incident/Concern will be evaluated or to be endorsed to the appropriate resolving unit (if needed) for investigation/resolution.
4. Progress of the case/concern will be monitored.
5. The Bank shall provide the client feedback based on the established turnaround time.
2. Provide the client a reference number and turnaround time.
3. Incident/Concern will be evaluated or to be endorsed to the appropriate resolving unit (if needed) for investigation/resolution.
4. Progress of the case/concern will be monitored.
5. The Bank shall provide the client feedback based on the established turnaround time.
