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Client Advisories

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Home > Client Advisories

Client Advisories

2025
- Transition to Electronic Statements
- Temporary Unavailability of NetBanking
- Customer Care Hotline Is Now Available
- Temporary Unavailability of Customer Care Hotline
- CTBC Bank H.O. Bldg. Preventive Electrical Maintenance
- Access to CTBC Bank Account via ATMs at 7-Eleven and Alfamart
- CTBC Bank’s Services Now Available
- System Maintenance
- Holiday Advisory
- Extended Banking Hours for BIR Tax Payments Acceptance
- Scheduled System Upgrade
- Increase in Maximum Deposit Insurance Coverage
- Update Your Retail NetBanking Mobile App
- Temporary Unavailability of Sending Funds via InstaPay
- System Upgrade
- Temporary ATM Service Interruption
- Scheduled System Maintenance
- Important Updates to CTBC Bank’s Cash Card Terms and Conditions
- Retail NetBanking System Maintenance

2024
- CTBC Bank’s Services Now Available
- System Maintenance
- Scheduled System Maintenance
- Scheduled System Maintenance
- Update on Dollar and Peso Trading Transactions
- No USD/PHP Trading Today
- Scheduled BCP Exercise
- Scheduled System Maintenance
- Retail NetBanking Mobile App Version Update
- Update on Cut-Off Schedules for PESONet Transactions
- System Maintenance Schedule
- Shortened Branch Banking Hours
- Temporary Branch Closure
- Upcoming System Maintenance
- Scheduled Electrical Maintenance Activity
- New Retail NetBanking Mobile App
- Update on Ultimate Earner Checking Account Rates
- Update on Retail NetBanking System Maintenance Activity
- Retail NetBanking System Maintenance Activity
- Update on CTBC Bank’s Core Banking System
- Shortened Banking Hours and System Downtime Schedules
- CTBC Bank’s Scheduled System Maintenance
- CTBC Bank’s Scheduled System Maintenance
- Discontinuance of BancNet Online Facility
- Core Banking System Upgrade FAQs
- Update on CTBC Bank’s Core Banking System
- CTBC Bank Upgrades Retail NetBanking Application
- CTBC Bank's Head Office Bldg. Scheduled Electrical Maintenance Activity
- Update on the Implementation of New Check Design Standards
- CTBC Bank's Core Banking System Upgrade
- Statement of Account for TD Placements
- List of Acceptable IDs for Financial Transactions
- Extended Banking Hours in Select CTBC Bank Branches for BIR Tax Payments Acceptance
- Unavailability of CTBC Bank’s Customer Care Hotline
- Update on OTP Generation for Retail Banking Transactions
- Reminder on New Check Design Standards

2023
- December Holiday Advisory
- CTBC Bank's System Maintenance Schedule
- Update on Authorized Signatories for Bank Certifications
- BCP Simulation Exercise
- BCP Simulation Exercise
- Update on CTBC Bank’s System Maintenance
- CTBC Bank’s System Maintenance
- OTP Generation for Retail Banking Transactions
- No Clearing, FX and FI Trading and Settlement Today
- Authorized Signatories for Bank Certifications
- CTBC Bank’s System Maintenance Schedule
- No Clearing, FX and FI Trading and Settlement Today
- CTBC Bank PH Mobile App Download in Google Play Store
- Update on SIM Registration of Enrolled Mobile Number with CTBC Bank
- SIM Registration of Enrolled Mobile Number with CTBC Bank
- Update on Banking Channels and Services
- Update on Banking Channels and Services
- Update on Banking Channels and Services
- Holiday Advisory
- Updates on Dollar TD Rates
- BIR Tax Payments Acceptance
- Update on CTBC Bank System Maintenance
- CTBC Bank’s System Maintenance
- Updates on Non-Acceptance of Old Format Checks
- Non-Acceptance of Old Format Checks

2022

2021
- Update on Ultimate Earner Rates
- Branch Banking and Cut-Off Schedule Holiday Advisory
- Regular Banking Hours for CTBC Bank Branches
- Update on 2 and 3-Year Dollar Time Deposit Rates
- Funding of CTBC Bank Checks Cut-Off Schedule
- Waiver of Online Fund Transfer Fees
- CTBC Bank’s Branch Schedule and Cut-Off Timelines
- Corporate NetBanking Migration Advisory
- Update on Peso Time Deposit Rates
- Update on Online Fund Transfer Fees
- Updates on CTBC's Banking Services Schedule
- Update on ATM Fees
- Extension of Waiver of Fund Transfer Fees

2020
- Updates on CTBC’s Banking Services Schedule
- Updates on Deposit Rates
- "Bayanihan to Recover As One Act" (BARO Act) FAQs
- Updates on Deposit Rates
- Updates on CTBC's Banking Services Schedule
- Updates on CTBC's Banking Services Schedule
- Updates on CTBC's Banking Services Schedule
- Waiver of InstaPay and PESONet fees via NetBanking facility
- "Bayanihan to Heal as One Act" Implementation for Consumer Loan Clients
- Updates on Moratorium for Loan Payments
- CTBC Bank Head Office Services Update
- Temporary Closure of CTBC Bank Head Office
- Reminders for a Safe and Secured Online Banking Experience
- Precautionary Measures on COVID19

2019
- Switching to 8-Digit Telephone Numbers

2018

2017

2016
- New ATM Withdrawal Limit in non-CTBC Bank ATMs
- Credit Information System Act (CISA)

2015
- Cash Card Inactivity Fees

2014
- Protection Against Fraud

CTBC Bank (Philippines) Corp. is regulated by the Bangko Sentral ng Pilipinas (BSP).
BSP Financial Consumer Protection Dept.: (02) 8708-7087 • [email protected]
https://www.bsp.gov.ph

Deposits are insured by PDIC up to ₱1 Million per depositor.